Return & Exchange
In the event that you have purchased a product from us and you are not happy or excited with it, you have the right to return it within a period of not more than 14 days upon receipt. In an effort to fulfill our mission, which is to provide value for your money, we will provide you with an alternative product of your choice for exchange or a refund so long as the product returned is in its original condition, has tags still attached as it was when delivered, unwashed or unworn, and in a perfect condition. Our business remains extremely flexible with regard to returns and exchanges. All you need to do is to attach the returns label that you were given with the order to the parcel and send the item via post office. In addition, we do not charge sending out the replacement of your product. Nonetheless, it is important to indicate that you need to cover the cost of sending the product back to us via the post office.
In the likelihood that you send back the returns after the allowed period of 14 days, we will charge you an additional late return fee depending on the cost of the product you bought. The fee shall not exceed 10% of the original cost of the product. It is important to also indicate that returning any product may affect a promotion that was going on, which you might have taken advantage of when doing the purchase. Our procedure for returning any product encompasses filling a return form that is available on our website under the returns and exchange section, and attaching the form with the order invoice along with the product in your post. After this, you can log into your account on our website and track the progress of your return when received and refund or exchanged produce dispersed to your location. We will act on your return request within 7 working days from the day of arrival of your return to our store. The seven working days will be sufficient to process your return and subsequently issue back your store credit. An email notification will also be sent to you once your return has been handled and a refund or exchange for your choice dispersed. The process for returning a faulty or damaged product is the same as outlined and needs to be accompanied with the return form and the order invoice. Do not forget to include your correct, accurate and latest address when filling the return form.